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Social media is gaining greater acceptance across all levels of business from the SMB to the multi-national enterprise. No surprise there. What is beginning to play out though is the fact that the space is new and evolving. As a result, some of the techniques or tactics that seem to be the ‘norm’ are now being seen a bit differently. Why? Because there may be other things that just work better. That’s where the evolving part comes in. eMarketer reports on a Marketing Profs survey (this link is for a synopsis of survey that is for sale and we are not in any way associated with that sale) from earlier in September 2009 that shows what is usually done on some social media outlets isn’t what is driving results. The most common marketing tactic used on Facebook was attempting to drive traffic to corporate materials through status updates, followed by friending customers. But the most effective tactic for consumer-oriented companies was creating a Facebook application, which was done by less than one-quarter of total respondents. The chart below tells the rest of the story: Now that’s for Facebook. Apparently the same rules apply for Twitter. Like those on Facebook, marketers using Twitter were also most interested in increasing traffic. Driving traffic by linking to marketing Webpages was the most common activity on the microblogging site, followed by driving sales by linking to promotional pages. But again, the most effective tactics were different. So what was Twitter most effective at for companies? Online reputation monitoring and management. Sure you can drive traffic to your site but there is always the question of the quality of the traffic you drive. As for responding to a negative comment or seeing your brand get trashed? That’s easy and obvious to spot and there is no real wiggle room. It is what it is. As a result companies need to respond and there is a ‘measurable’ result. Here is how the rest of the uses panned out. So where are you on this one? Do you use social media in ways that may not be talked about in the mainstream but have yielded success for you? Remember, it’s OK to share because it’s about social media. No secrets here .

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Social Media: More Than Meets the Eye?

Image by luc legay via Flickr How we interact with others can either cause joy, pain or leave no impression at all. What impression are you leaving behind you on Twitter and other social networks ? Pain is caused on Twitter when… - Spam and hacking occurs and we feel our safety and privacy is compromised. - An opinion we make is “flamed” by others or they fail to get what we are saying - We use Twitter to be negative about others. Think about high profile cases this year where it has been a case of “tweet in haste, repent at leisure” (or not leisure, in a world where reaction is global and swift!) To avoid causing the pain on Twitter: - Review your account often and report any spam appropriately - Make your posts meaningful and value laden - Don’t spam others, ratio your tweets about your biz with conversations and helping out others - Don’t get involved in an argument - Treat others as you wish to be treated yourself Joy of Twitter… Twitter can be a joy. It is a way to reach out to people, to build new relationships online, and to gain valuable feedback. Some tips to help keep your use of Twitter Joyful are: - Tweet about what you are interested in rather than what you think you should be tweeting about - Be mindful in your tweeting. Tweet from the heart. - Treat Twitter as one of your social media and other marketing activities and don’t get sucked in to feeling you have to be there every single minute – have some fun!! - Connect with other like minded people and use the @reply and RT to start great conversations - Reach out to connect and grow your relationship with your most regular twitter contacts The anonymity of neutrality… Sometimes on Twitter I think it is easy to get sucked into posting “for the sake of it” and this is where neutrality can sneak in. Think value, think connection, think first. And have a joyful time connecting using Twitter. © 2008 TwiTip Twitter Tips . The Joy of Tweeting

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The Joy of Tweeting

Google is stirring up buzz to rival Apple’s yearly expectations with an invitation for reporters to an event January 5—yep, just days before the CES show. Apple has made a tradition of big (or not so big) announcements scheduled conveniently upstaging the popular Consumer Electronics Show. So Google will definitely be cutting into the speculation market between now and then—especially since they told reporters the announcement, hosted at the Mountain View facility—will have something to do with their mobile OS, Android. First launched on the G1 over a year ago, “this is just the beginning of what’s possible,” Google said in the email invitation. The announcement comes less than a month after Google sent its employees home with an unlocked Android phone called the Nexus One , sparking a viral media frenzy when the employees hit social media. With free buzz already in the air and more to come, it seems entirely possible that Google will officially unveil the Nexus at the event. Apple, on the other hand, appears to be keeping any major announcements under its hat for now, with a major product announcement scheduled for January 26, according to Reuters . The anticipated Apple tablet computer would definitely rival a Google phone for buzz, but it looks like they won’t be in direct competition for consumers’ presales attention. So far, not a whole lot is certain about the Nexus One. Search Engine Journal takes a look at the definites and rumors from technical specs to carriers. On the other hand, there’s been a lot of buzz (which seems mostly misguided) around the Chrome OS being used on netbooks. Recently Google premiered a netbook with a Google OS—Android. What do you think? Will Google formally unveil the Nexus One? Or do they have something else up their sleeve?

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Google to Host Android Announcement Event

While most of us in the Internet marketing “industry” were all aghast at the Facebook privacy problem of ’09 , the rest of the world could have cared less. You know those people, right? The ones who don’t live and breathe this stuff to the point that all perspective is lost? These are the ‘everyday’ Facebook users who don’t give a rip about Mark Zuckerberg and the continued search for 7,000 people who care enough to impact any policy changes with the social media giant. So those regular folks pushed Facebook to a point where it had never been before: the number one site during the Christmas holiday. ReadWriteWeb tells us Christmas is a holiday that brings people together, so perhaps it should be no surprise that Facebook has become a part of millions of peoples’ Christmas experiences. For the first time in its history, Facebook was the #1 most visited website in the United States on both Christmas Eve and Christmas Day this year, according to traffic analyst firm Hitwise today. Makes sense doesn’t it? Personally I was more prone to using Skype rather than updating everyone but that is certainly a personal preference. So while the site finished third for the year behind Google and Yahoo Mail it was certainly a milestone to be seen as the Christmas site of choice. Last year Facebook finished second in this contest to Google but was able to flip positions this year. See what a year of gigantic growth can do for you? Wonder if Santa will be as nice to Facebook next year after the rest of the world catches on that their “goings on” at Facebook aren’t as private as they used to be?

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Facebook Receives News of A Merry Christmas Indeed

If you are new to the world of social media marketing it is helpful to know where to start networking.  The best places are the social networks that already have a large amount of traffic and members because social media marketing is a time consuming task.  Thus, you want to make sure that you narrow your markets down to the areas where you can have the largest impact which is why you may want to read about the top social media marketing websites.  College craze gone viral: The Facebook The Facebook started with just four schools in Boston and grew into one of the hottest social networks online.  By building a business profile and taking care to friend everyone you know you can quickly spread the word about your business via their profiles attracting people as they read their friends profiles.  Like most social networks, The Facebook can be used like a spider, once it gets going it continues to spread like rapid fire. The Celebrity network: Twitter Twitter is probably one of the most famous social networks due to the fact that celebrities use it on a frequent basis.  In the same way that celebrities keep their names fresh and current by ‘twitting’ so that their fans stay abreast of the activities, you can use Twitter to keep your business name, sales, and promotions fresh in patrons minds. Add in the fact that you can twit for your business and catch people while they are already outside of the home, and you have a slam dunk for getting customers inside your doors on a regular basis with an appealing enough Twit. The professional network: Linked In For those who are looking at social media marketing as a way to strengthen their business or start a joint venture the best social network on the web is LinkedIN.  Here you can find professionals from all walks of the world who you can network with to exchange advice, business ideas, and possibly even financial backing if you align yourself with the correct contact.

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Social media marketing top websites

It is often pointed out that the disconnect from those in the social media trenches to those in the C-level corner offices is significant and often damaging to the marketing efforts of many companies. While it can be fun to generalize and then make those at the top of the marketing food chain the culprits in the “Great Social Media Under-utilization Caper” it is starting to become much less accurate. One way to see that CMO’s are taking a real interest in social media and user generated media as part of their overall marketing efforts is to see the results of a recent study done by the CMO Club. That’s right. CMO’s hang out in a club while you slave away at your community building efforts. It’s all cigars and mahogany furniture around the fireplace for the CMO set. Just kidding. In fact, The CMO Club and Bazaarvoice surveyed 133 active CMO’s to get their real world take on social media. Here’s how the respondents were broken out Of these, 42% focus on business-to-consumer marketing, 41% focus on business-to-business marketing, and 17% market to both consumers and businesses. Leading participating industries include software/hardware (17%), finance/insurance (9%), travel/hospitality (9%), media/publishing (9%), consumer goods (8%), and retail (7.5%), among others. Annual revenues ranged from $6 to $50 million (25%), $51 to $999 million (42%), and over $1 billion (23%). So what did they find? This chart is pretty telling as they attack the three letters that keep most CMO’s up at night: ROI. ROI is certainly the Holy Grail of the C-suite with regard to every facet of marketing. What makes it difficult for social media is that there are not real clearly defined measurements or metrics that create a line to what is termed social commerce. Whether you are a C-level marketer or a day-to-day social media practitioner what are your thoughts on measurement in the social media space? What do you use for tools where are you having success and where are you having trouble? Feel free to download a white paper synopsis of some of the findings of the survey. Maybe the more that C-level marketers and the ‘rank and file’ of marketing work together there can be more advancement in this emerging field. Is that a reality at your work or is that just a fantasy?

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The CMO Club Lets You In On Their Social Media Thinking

We’re in a new age now. As social media networks, particularly Twitter, become adopted by the mainstream media and corporate marketing firms, we’re seeing an evolution in the way that products are launched. Some might say that this is nothing new, that marketing has always been about capturing the current buzz machines and playing them to your needs, but I disagree. The difference between marketing methods of old and social media marketing is that customers have a say. The success of a social media campaign is dependent not upon how much money is spent, but upon the people being marketed to. If the message works and they like the product, the masses will Tweet it to the rest of the masses. If it doesn’t, the campaign might not even get past the initial push, and will likely spiral into oblivion. It’s All about the People There’s one factor that you can’t control, and that’s people. Knowing that, you have to make the most of what you can control, which are the tools at your disposal. In this case, we’ll be talking Twitter, but it also works for Twitter, Facebook, Email Marketing, and video. So how can you use Twitter for a product launch? Well, there are the obvious methods, such as using the TweetMeme plugin on your blog and product pages. People love to click these because it’s so simple, and I’m really amazed when I find a blog that doesn’t use it. Forcing Your Hand Another option is to create your own banner, with a built in link pointing to your launch page. Again, this works well because people can simply click and go…there’s no work involved. My friend Mike and I implemented this recently for our launch and within just a few days have noticed a huge difference in the buzz around our product. But just creating the banner might not be enough. If you want to create a contest or track the amount of ReTweets, you’ll need a hashtag or custom URL. We created both, so that we could track each message that we create. This is an example of setting a control, so that you can not only track the results, but split-test what works best. If one hash tag isn’t working well, you can try another. If one of your URL’s isn’t seeing the amount of on-page action that you’d like, you can adjust your copy to fix it. Real Time Tracking Once you have your campaign in place, and you’ve set the parameters, you need to find a way to track the activity. This is where Twitter Search comes in quite handy. However, since I’m not a huge fan of Twitter’s interface, I prefer to use clients like Tweet Deck or Seesmic to create custom searches. Of course, I’ll create a panel for my hashtag and possibly my URL, but I don’t stop there. The next step is to set up a Google Alert, using those same queries, so that you can catch any instances that Twitter Search might miss. This also allows you to capture the activity of sites like Topsy, which republish popular Tweets. Although Twitter Search will capture most of your action, Google Alerts will pick up the stragglers for you. Real Time Display Lastly, if you really want to take advantage of Twitter to capture the buzz and hype around your product launch, then it’s time to show the world what everyone is saying. You can do this easily by creating a custom search (they call them groups) in Tweetizen and then embedding the results on sales and contest pages. This does a number of things for you: It provides social proof It creates scarcity, which is a great way to capture a buyer’s attention It creates a sense of belonging when people see their name in the results I’ve seen a number of products use this recently, and even as someone that’s used to seeing this sort of thing, I was impressed by the sense of belief I had when viewing the results. The Total Package If you implement these techniques in your launch, you’ll have a set of controls that you can test and manipulate, which will help you know very quickly if your launch is going to be a hit. If you don’t see the activity you were hoping for, then you can either adjust your campaign or scrap it for another. If you pull it off, and the launch builds momentum, then you might get lucky enough to make the Twitter Trends list or get featured on a social media blog, like Mashable. The great thing about strategies like this, is that you don’t need any cash to get started, yet you can compete with anyone on the Web. Now that’s power. © 2008 TwiTip Twitter Tips . How to Use Twitter for a Product Launch

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How to Use Twitter for a Product Launch