Alert Blog Reviews

In an attempt to give our readers some real world application of all this social media theory swirling about we will be occasionally speaking with some real people who do the real work. How about that? Today we look at social media and the sports world. Regular readers of this blog know that I am a bit of a sports fan. I say a bit because I am no longer playing any fantasy leagues etc so I am not a sports fanatic. I am primarily a New York area sports fan but not the usual kind (Giants, Mets, Devils. I could care less about the NBA). People in that area are pretty passionate about their sports and that’s how I learned to be a fan. Now times have changed considerably. It is difficult for the everyday fan to afford attending actual games (especially if a family is involved). As a result the connection to sports is changing and social media is creating a whole new channel for the fans to interact and be a part of the action that they may not get at the stadium or the ballpark. Pat Coyle of Coyle Media has been involved in the social side of sports for quite a while now. Pat has worked as the Director of Marketing for the Indianapolis Colts and helped create MyColts.net, which is an active online community for the fans of the NFL franchise. I talked to Pat about this and other social media projects he has underway. Frank : Since most people in the social media industry came from somewhere else what is your background? Pat : I have always had an interest in ways technology impacts human communication. I am a Chicago native came out of a direct marketing and sales career to be the Director of marketing for the Colts. I left to start a company and returned to the Colts after five years to be the Director of Digital Business for four years. Coyle Media, my consultancy to the sports industry, is now 2 years old. Frank : So tell us about Coyle Media and what you are doing? Pat : Coyle Media has two legs at this point. One is Sports 2.0, which has its own community at sportsmarketing20.com . The focus of my sports practice is to help teams (and other properties) make money through digital media. The main revenue sources we assist with are sponsorship, ticket sales and community building. The other part of Coyle Media is a social media platform called SmallerIndiana.com , which is a hyper-local online community we launched 2 years ago. It has grown to 8,000 members, and is driven by a sponsorship business model. The consulting business keeps me very busy so the communities, while growing, could use more of my time. That’s the nature of the online community business but I’m not complaining. Frank : You started and have grown MyColts.net. Tell us about that. Pat : The theory is simple: connect fans to each other and you connect them closer to your brand. Colts fans want to socialize with other fans. They want to be seen and recognized and they want to feel like they’re getting inside access. MyColts.net was designed to give fans all three of these things. We figured if we could engage fans through social media, it would give us another way to help sponsors engage with fans and it would give us another channel through which we can sell merchandise and tickets. So far the site has over 28,000 registered members. Research showed as well that while there are ticket buying fans that are in the Indianapolis region the greater number of Colts fans actually reside throughout the country. This site gives them a chance to become more involved in the team without ever likely being able to attend a game. Frank : What are your thoughts on the NFL and their attempts to limit social media interaction with the athletes and fans? Pat : I run a little counter to the “let it be wide-open” crowd. I can see the side of ownership and the need to protect their investments. While most think that the owners are just rich guys getting richer, they are actually taking on all the risk so their desire to keep things contained to protect the brand are less about being “old school’ and more about doing good business. I do, however, think ownership must face the fact that fans are gaining control, so their habit of controlling content may have to evolve rapidly in order to allow fans to do what they do. While it will be an interesting transition it will be best for everyone in the long run. Frank : How will social media effect how sports are marketed and sold in the future? Pat : There is a HUGE opportunity to tap Facebook and Twitter in combination with team social communities in order to add value to fans’ experiences, create opportunities for sponsors and make money for the team. But these things won’t happen by accident. Teams need to make them happen. So far, most teams do not have anyone running their digital channels. I think that needs to change if teams are going to tap the full potential of digital. I hope to see teams begin to optimize their sites for sponsorship and ticket sales. In fact, that’s the focus of my Sports 2.0 service…to help teams optimize their digital channels to drive profits. The biggest idea in my brain right now is a way to help teams sell tickets through the social graph. I am working on this one and will let you know more when it’s ready. I am really excited about the prospects for sports teams as a result and I think the future of sports marketing will be heavily concentrated here. Frank : Thanks for your time. We look forward to seeing how the sports industry embraces social media and how you will help shape the way we interact with sports teams in the future. You can see more of Pat’s thoughts on these subjects at patcoyle.net

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Social Media and the Future of Sports

In what may be a mini ‘bell weather moment’ in advertising, Pepsi has decided to keep its usual Super Bowl advertising money in its bank account. While they are not exactly saving it they are certainly redirecting it to online opportunities. I say this is a potential ‘bell weather’ moment because it ends a streak of 23 consecutive years where Pepsi has advertised during the event that attracts some of the largest viewing audiences in the history of television. So what is Pepsi saying with this move? It’s more like a question they are asking the NFL and the advertising world that has made such a big fuss over Super Bowl ads for years: Where’s the value? Not to worry about the NFL though because they are still getting Pepsi-bucks……just not in a big chunk for the big game. Compete tells a little more Pepsi is already a large sponsor of the NFL, having paid millions back in 2002 to replace Coke for the title of the official soft drink of the NFL. The company also sponsors Rookie of the Week section on NFL.com. So the big moment is more about the how Pepsi is deciding to spend its money rather than with whom. The NFL is a marketing juggernaut (I had to use that word before the close of 2009) and will remain so. Even the NFL though is going to have to adjust to the dollars that are moving online that once fueled the just as important Super Bowl activity of watching and rating the advertisements. If last year was any indication that ‘pastime’ may be on the decline as well as many companies didn’t even create specific ads for the big game but simply rehashed old ones. Kinda takes the fun out of it, doesn’t it? So why is Pepsi seeing the online space as the way to go? Compete shows a little data below that may become the new version of the old ‘Pepsi Taste Challenge”. Even more interesting are the differences in competitive share of visitors to Pepsi and Coke sites between control and exposed consumers. Among the control group, Pepsi captures only 16% of visitors versus a lion’s share of 84% for Coke. However, the numbers are completely reversed among the exposed group. So what is your thought about the days of the big Super Bowl advertising buys and the excitement around the creativity of the ads? Are the days of Super Bowl ads being a huge deal going the same way as my NY Giants (meaning directly south and in the toilet)? Your thoughts?

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Pepsi Decides to Use the NFL a Different Way

The NFL is an interesting study in how social media can be your best friend or your worst enemy. The NFL is a media savvy, marketing powerhouse and is now the center of the sports world with baseball gone and other leagues just getting under way. Thursdays and Sundays belong to the NFL and there is a lot of talk in between as well. So what’s different this year? Social media. There is a lot of talk about how players can or cannot use Twitter. Well known teams like the San Francisco 49ers have just started their official Facebook page. Everyone is talking about the NFL. That can be good and that can be bad. What happened yesterday, however, with the owner of the pitiful Tennessee Titans might have been just an urban legend a 10 or so years ago. A few drunken fans could reminisce that they were there when the owner, Bud Adams, lost it a bit. Evidence would have been their blurry memory. Now the blessing of ubiquitous video is a curse. Here’s why. Cover the kids eyes, please. Apparently Mr Adams, who is 86, was directing this show to the Buffalo Bills sideline. Call it the heat of the battle I suppose . Wow! I think we know how he feels! What does the NFL do about this one?

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NFL Video Giveth and Taketh Away

You’re already careful about what you say on Twitter, right? I mean, you read my advice on reputation management, so you know not to go around tweeting defamatory tweets in the name of “fun.” Right? Good, then I never have to worry about you getting in as much trouble as Larry Johnson of the Kansas City Chiefs. What did he do? Er, only threw out some gay slurs on Twitter–costing him a one-game suspension and about $600,000 in lost earnings! Agent Peter Schaffer said the game check and other lost revenue would amount to about a penalty of about $600,000 for the former two-time Pro Bowl player…Coach Todd Haley and first-year general manager Scott Pioli have repeatedly said they are trying to build a new culture and a new attitude for a struggling franchise, which has sunk to the bottom of the NFL and that disloyalty will not be tolerated. Mashable has the offending tweets–in case you’re interested. I’ve seen much worse thrown around on Twitter, but this should be (yet another) warning that just because there are few rules in social media, you shouldn’t be reckless with your words. The next time you go to tweet something ugly, ask yourself if your boss would be mad if he saw your comments? Would your mom be disappointed in you? If the answer is yes, think twice about posting. Your penalty may not be $600,000, but you could get fired–or worse, a stern talking-to from your mom!

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Defamatory Tweet Costs NFL Player $600,000