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Google has long complied with the government-mandated censorship required to operate in China, despite criticism from human rights and freedom of speech advocates. However, Google may be changing their tune, based on a blog post yesterday. Google’s new approach to China is far more open—and at least partially because a Chinese cyber attack compromised some intellectual property of the search giant. Naturally, Google is frequently the subject of cyber attacks, but this incident became more than just a security concern for Google. In addition to discovering dozens of other victims, Google has also determined the object of the breach—the Gmail accounts of Chinese human rights activists. Google’s investigation has shown, so far, that the attackers did not compromise the accounts, though they might have been able to access basic information (creation date, subject lines) on two of them. They also found that other third parties (likely phishers and malware on users’ computers) had accessed other activists’ accounts. But Google’s doing more than advising users to scan their computers and beefing up https access to Gmail (emphasis added): These attacks and the surveillance they have uncovered–combined with the attempts over the past year to further limit free speech on the web–have led us to conclude that we should review the feasibility of our business operations in China. We have decided we are no longer willing to continue censoring our results on Google.cn , and so over the next few weeks we will be discussing with the Chinese government the basis on which we could operate an unfiltered search engine within the law, if at all. We recognize that this may well mean having to shut down Google.cn, and potentially our offices in China. Hm . . . I almost wonder if what they found in those activists’ accounts was the straw that broke the camel’s back. Google says that since their first foray into the country four years ago, they’ve believed that making some information available was a worthy objective—but, as they say above, they now believe that they must push for a more open Internet in China. What do you think? Will Google get to stay in China, or is this the end of Google.cn? Pilgrim’s Partners: SponsoredReviews.com – Bloggers earn cash, Advertisers build buzz!

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Google Bucking Chinese Censorship After Cyber Attack

Google has again shaken the Internet tree in a way that will raise more than a few eyebrows. In a nutshell, Google is reassessing its working relationship with the world’s largest potential market, China, as a result of recent security breaches. How this plays out over time could have significant impact on how China and the world get along economically. Google’s official blog gives an overview in the first paragraph of the post that is both informative and scary. Like many other well-known organizations, we face cyber attacks of varying degrees on a regular basis. In mid-December, we detected a highly sophisticated and targeted attack on our corporate infrastructure originating from China that resulted in the theft of intellectual property from Google. However, it soon became clear that what at first appeared to be solely a security incident–albeit a significant one–was something quite different. How it was different is that the targets of much of security breach were Chinese activists (read: people who prefer freedom over censorship) who had Gmail accounts. A quick summary of the main points of this new approach to China from Google is summed up like this. It wasn’t just Google who was targeted and hit. There were 20 other US companies and they are apparently in the process of sorting this out themselves. Google states: “We have evidence to suggest that a primary goal of the attackers was accessing the Gmail accounts of Chinese human rights activists. Based on our investigation to date we believe their attack did not achieve that objective. Only two Gmail accounts appear to have been accessed, and that activity was limited to account information (such as the date the account was created) and subject line, rather than the content of emails themselves. “ There was routine third party access of Gmail accounts of human rights activists related to China who are based in China, US and Europe. This access is likely due to malware and phishing scams. Google then recommends for folks to be up to date on their security for their computers and is careful to “play nice” with China by saying In the last two decades, China’s economic reform programs and its citizens’ entrepreneurial flair have lifted hundreds of millions of Chinese people out of poverty. Indeed, this great nation is at the heart of much economic progress and development in the world today. They also point out that when they entered the Chinese market in 2006 they were doing it with a watchful eye. So what’s the result of this? These attacks and the surveillance they have uncovered–combined with the attempts over the past year to further limit free speech on the web–have led us to conclude that we should review the feasibility of our business operations in China. We have decided we are no longer willing to continue censoring our results on Google.cn, and so over the next few weeks we will be discussing with the Chinese government the basis on which we could operate an unfiltered search engine within the law, if at all. We recognize that this may well mean having to shut down Google.cn, and potentially our offices in China. The decision to review our business operations in China has been incredibly hard, and we know that it will have potentially far-reaching consequences. We want to make clear that this move was driven by our executives in the United States, without the knowledge or involvement of our employees in China who have worked incredibly hard to make Google.cn the success it is today. We are committed to working responsibly to resolve the very difficult issues raised. So Google makes a stand that says they are not going to censor their results and if there is no way to reconcile then they may need to move on. While the Chinese people are clearly in favor of Baidu as their engine of choice , if Google were to say that they will not do business in China what kind of pressure does that place on other companies to possibly isolate the biggest and fastest developing market in the world? This could get interesting.

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Google and China: Maybe They Can’t Get Along

The online space is certainly trying hard to cut the apron strings associated with traditional media techniques and practices. It can be hard though, to completely separate from something that may still have value. Think about how nice it was (or still is) to go back “home” and get that meal that you just can’t make on your own. While you never want to be back there 24 / 7 again there are certain things that are part of our past that will always have great value and we get to take the best of those things with us. The same concept may apply to the Internet marketing world as well. As much as we try to break away and create our own identity separate from the traditional world of content generation, advertising, PR and every other piece of the overall marketing mosaic, there may be some things that will always have a place. One of them might even be snail mail. An article in the Wall Street Journal talks about how there may be certain aspects of snail mail that carry importance even in the rush to digitize everything in our business lives. While not right for every business, part of the relationship building that we talk of as the most important aspect of the social web can be cemented with a good old fashioned handwritten note. For instance: Looking to cut costs amid the recession, Alicia Settle initially thought it would be a good idea to eliminate her company’s annual direct mailing. Spending about $20,000 on the personally signed letters, which offered customers a discount on early orders, seemed indulgent for Per Annum Inc., which sells city diaries, albums, and planners in the struggling corporate gift market. But after swapping snail mail for email last year, Ms. Settle saw a 25% drop in early orders compared with the same period the previous year. “We realized we had made a huge mistake,” says Ms. Settle, president of the New York firm. This is one of the dangers of taking established businesses and preaching that since online is the wave of the future that you need to go there. Damn the torpedoes and full steam ahead into the future! Sure businesses do need to evolve but to what extent is completely dependent on what kind of business it is, what their existing customers are used to and how new customers can be attracted to the offerings. As a result, you don’t want to throw the baby out with the bathwater so there may be room to get rid of some traditional marketing that is certainly unproductive in the new world order while keeping others. These “old school” activities like handwritten thank you notes and other techniques now are part of the whole social marketing fabric that can serve to benefit the new and the old customers. They are actually part of social media. The idea is to send something that’s more appealing than “junk” mail and potentially more noticeable than an email message, says Eric Anderson, a professor of marketing at Northwestern University’s Kellogg School of Management. That allows business owners “to offer a personal touch the larger firms may not be able to have,” he says. Prof. Anderson says other business owners are trying to figure out how to integrate Web marketing—such as email campaigns, banner ads and social-networking sites—with direct mail. “The introduction of new media has forced [business owners] to go back and revisit the whole playbook on what’s the best way to communicate with customers,” Mr. Anderson says. Ms. Settle, for instance, plans to use e-marketing to complement the hand-signed direct-mail piece, not replace it. So how do you incorporate the best of the old and the new in your business? Have you made a “pendulum swing” adjustment and taken away too much of what was once effective? Did you then find that part of the old way of doing things could still serve you well? Where is the happy medium and what might it look like moving forward?

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Can Snail Mail Be Part of Social Media?

For many in the online space these days the words “Facebook privacy” would be called an oxymoron. Then of course there would be the usual calling others at Facebook morons and then it would get worse from there but I digress. Michael Arrington recently interviewed the poster child for the “Privacy? What privacy?” movement, Facebook founder Mark Zuckerberg. Mashable’s Pete Cashmore tells us : Facebook founder Mark Zuckerberg claims that if Facebook was starting out now, sharing with everybody would be the starting point, rather than with a small group of friends. Is this more about reflecting social norms or changing them to help Facebook compete with Twitter? The statement, made during a livestream of the Crunchies awards , hits on a hot button issue for Facebook: it recently notified users of privacy changes via a pop-up notification. While the message claimed that Facebook was displaying the message to give users more privacy controls, blindly clicking “next” was a way to make much of your data public. And in fact, some data like the Friends List has become more public without any settings changes by users. I honestly don’t know where I stand on all of this. I think my only real concern is just how little attention most people pay to these major shifts in social norms especially when they are moved along at rocket speed by something as pervasive and powerful as Facebook. I know that even with the new “everyone needs to see everyone else’s stuff” privacy policy at Facebook, I can go in and lock down my public profile to whatever degree I want. How many of the 350 million supposed users of the service actually know that or even care? I don’t know. I suspect not as many as should. An interesting article appeared in the Wall Street Journal today from Jaron Lanier , which is an excerpt from his new book. He is a pioneer in virtual reality technology and has some very real concerns about this new move to the “social collective” and I don’t disagree with him on much of it. Here’s a sample: Here’s one problem with digital collectivism: We shouldn’t want the whole world to take on the quality of having been designed by a committee. When you have everyone collaborate on everything, you generate a dull, average outcome in all things. You don’t get innovation. There’s a dominant dogma in the online culture of the moment that collectives make the best stuff, but it hasn’t proven to be true. The most sophisticated, influential and lucrative examples of computer code—like the page-rank algorithms in the top search engines or Adobe’s Flash— always turn out to be the results of proprietary development. Indeed, the adored iPhone came out of what many regard as the most closed, tyrannically managed software-development shop on Earth. I realize that I am mixing and matching the personal web and the business of the web. They are, however, intricately intertwined especially as we move into the future. When the generation of “open information and free stuff etc, etc” are in the business world (and a lot are already) this new “social norm” that Zuckerberg talks about so casually could very well mean the end to true innovation unless signed off by the collective. As a result that means watered down ideas in most cases. As if it’s not bad enough, the US government is showing socialist tendencies. What if the business world became that way too? Geesh, time to buy some land, make my own clothes and grow my own food. We will all be brought to the middle and the world could be very average. Of course these are just my own opinions on this but I am really no that interested in having to depend on everyone “signing off” on one my ideas before it can move forward. I am not thrilled about the idea of things like “search neutrality” that reared its ridiculous head in the recent weeks. I like privacy. I like some semblance of control. Maybe it is time to consider that plot of land and a tractor. That is of course, if it’s OK with everyone.

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Zuckerberg Sparks More Privacy Discussion

It’s true to state that different businesses take different approaches to using social media, whether that is blogging, tweeting, creating facebook groups and fan pages or utilising LinkedIn . Small businesses have gained online advantage with their small size flexibility giving them the confidence to stand out for their brand and engage with their audience. It’s key to online success for all business sizes that the “social” element of social media and twitter is really appreciated. Both the smaller, and large businesses which do well in social media are those who embrace with open arms the opportunities it gives. Small businesses are doing well because: - They are taking advantage of their size and “knowing their customer” - They often have just one person tweeting for the firm and no chain of command to define the social media approach. - They socialise and build real business relationships on Twitter and other social media platforms, in the way that traditionally they would offline at places like the Chamber of Commerce. And – it is much cheaper to do so! Larger businesses shouldn’t be afraid to get involved on Twitter and other social platforms. As an organisation you can learn from listening to what is already happening in your area of expertise by using Twitter Search to check out content, tone and discussions, as well as googling to find out if competitors are using social media, and how. Twitter and other socialmedia platforms can work well because business does work on trusted connections, and the online medium of Twitter is just the new extension of that. Businesses will do best when they work within the context of their own environments and answer the unspoken questions (Is it safe for my business, won’t it take too much time, what if it goes wrong, what if an employee talks about us or our work…) honestly and up front before taking action online. At the same time, if you’re not involved you’re missing a great opportunity, and if you don’t test the waters, you’ll never know if it works for your business. When you do dip a toe in the water, you’ve got all those experiences built from networking offline in the “real world” in the corporate environment. Use the right people, who are interested in social media and your subject, and you’re off and running and born to tweet! © 2008 TwiTip Twitter Tips . Big Business: Don’t lose out to small businesses on Twitter

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Big Business: Don’t lose out to small businesses on Twitter

Search marketers are always interested in local marketing and search. It’s where the rubber meets the road for many businesses including the enterprise (i.e. big box stores) whose real representation of their brand is the local store that someone goes into to buy products. If the local experience is bad then the brand is bad in many consumers’ eyes. So getting down to the local level is critical for marketers especially in the age of continuing social media adoption and influence. Now there is local and there is hyperlocal. Hyperlocal is just as it implies it is getting down to the street level for reporting of local news and events. Noted hyperlocal blogger Matt McGee of hyperlocalblogger.com says this Hyperlocal blogging is writing about the streets where you live. It’s blogging about local news, local events, local businesses — anything that’s happening in your hometown, city, street, or neighborhood. Hyperlocal blogs often talk about things that traditional media ignores, the stuff that’s too small or not important enough to a wide range of people. Well, it appears that what traditional media ignores the VC and M & A crowd are finding interesting. According to theDeal.com While newspapers have been decimated by the economics transforming today’s media industry, Web sites that report news and deliver other content at the neighborhood, or “hyperlocal,” level, are bursting with life, with many of them becoming sought-after targets by big media and big tech companies. It is getting harder to ignore the concentration on the local level that is becoming one of the most important elements for B2C and some B2B online business success. The sound and fury around the mobile market with Google and Apple squaring off is just as much about local search as it is a device. The mobile device and its growth is perfectly suited for the hyperlocal crowd for both creating content and consuming it as well. Chris Brogan talks today about how interesting it would be to be able to geotarget outbound tweets to make sure the local interest of a tweet is not shared across a larger group that don’t have any access or real concern for the data. If you want to judge how big this is by the money it attracts thedeal.com tells us …hyperlocal startups continued to get funded. In December, Outside.in Inc., which pulls together neighborhood blogs and other local content, announced it had closed a $7 million Series B round of funding, led by existing investor Union Square Ventures, with participation from new investor Turner Broadcasting System Inc. As part of Turner’s investment, CNN.com will use Outside.in’s aggregation and curation tools to power hyperlocal news across all of its sites. The new round brings Outside.in’s total raised to $12 million. And let’s not forget FourSquare’s growing success Over the summer, one of the most competitive early-stage fundings the VC industry saw all last year was that of FourSquare Labs Inc., which encourages people to share their whereabouts from local restaurants and businesses via their mobile phones. Union Square and O’Reilly AlphaTech Ventureswon the honor of funding FourSquare’s $1.35 million Series A, announced in September, with Jack Dorsey, a co-founder of Twitter Inc. and the mobile payments startup Square, serving as an angel investor in Foursquare. How are you and your business addressing the hyperlocal craze? If you aren’t is your competition getting involved? It could be that in the very near future the first to find a hyperlocal hook into a market will be the winner.

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Hyperlocal Being Targeted by M&A and VC Crowd

Google is ‘all in’ on mobile. AdMob purchased . Operating systems and devices in place. Announcements out the wazoo on just about everything as of late. Now, there is the ability to have your contact phone number show up on your ads on high end mobile devices and the call costs the same as a click. Earth shattering? Nope but it adds to the Google news wave that seems to keep growing. Search Engine Land reports on the announcement that went out to AdWords advertisers recently “your location-specific business phone number will display alongside your destination url in ads that appear on high-end mobile devices. Users will be able to click-to-call your business just as easily as they click to visit your website. You’ll be charged for clicks to call, same as you are for clicks to visit your website.” Google’s variation on the ‘pay per call’ theme is one that should resonate with advertisers for sure. The ability to click on a phone number and make a call has been in place on the organic side but now advertisers can benefit from this smart phone opportunity. I don’t know about you but the rate of innovation from Google in the past few months looks like their version of “Shock and Awe”. There appears to be few areas that they are not busy at improving on and making sure that the world is aware of it. As a result it’s tough for anyone else to get an innovative word in edge wise. While it’s interesting to watch, it’s also the kind of stuff that makes some queasy. It seems that each time Google provides a service that another competitor does there is the underlying current of “there goes the competitive neighborhood”. This eventually may lead to even more talk of Google being too pervasive and too powerful. When does the “whoa, wait a minute there big fella!” talk turn into action from either a competitor or the government itself? Maybe this year will be the year of ‘intervention’. Personally, I hope not but it may not be avoidable.

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Google to Add Mobile ‘Click to Call’ Feature to AdWords