Alert Blog Reviews

Search marketers are always interested in local marketing and search. It’s where the rubber meets the road for many businesses including the enterprise (i.e. big box stores) whose real representation of their brand is the local store that someone goes into to buy products. If the local experience is bad then the brand is bad in many consumers’ eyes. So getting down to the local level is critical for marketers especially in the age of continuing social media adoption and influence. Now there is local and there is hyperlocal. Hyperlocal is just as it implies it is getting down to the street level for reporting of local news and events. Noted hyperlocal blogger Matt McGee of hyperlocalblogger.com says this Hyperlocal blogging is writing about the streets where you live. It’s blogging about local news, local events, local businesses — anything that’s happening in your hometown, city, street, or neighborhood. Hyperlocal blogs often talk about things that traditional media ignores, the stuff that’s too small or not important enough to a wide range of people. Well, it appears that what traditional media ignores the VC and M & A crowd are finding interesting. According to theDeal.com While newspapers have been decimated by the economics transforming today’s media industry, Web sites that report news and deliver other content at the neighborhood, or “hyperlocal,” level, are bursting with life, with many of them becoming sought-after targets by big media and big tech companies. It is getting harder to ignore the concentration on the local level that is becoming one of the most important elements for B2C and some B2B online business success. The sound and fury around the mobile market with Google and Apple squaring off is just as much about local search as it is a device. The mobile device and its growth is perfectly suited for the hyperlocal crowd for both creating content and consuming it as well. Chris Brogan talks today about how interesting it would be to be able to geotarget outbound tweets to make sure the local interest of a tweet is not shared across a larger group that don’t have any access or real concern for the data. If you want to judge how big this is by the money it attracts thedeal.com tells us …hyperlocal startups continued to get funded. In December, Outside.in Inc., which pulls together neighborhood blogs and other local content, announced it had closed a $7 million Series B round of funding, led by existing investor Union Square Ventures, with participation from new investor Turner Broadcasting System Inc. As part of Turner’s investment, CNN.com will use Outside.in’s aggregation and curation tools to power hyperlocal news across all of its sites. The new round brings Outside.in’s total raised to $12 million. And let’s not forget FourSquare’s growing success Over the summer, one of the most competitive early-stage fundings the VC industry saw all last year was that of FourSquare Labs Inc., which encourages people to share their whereabouts from local restaurants and businesses via their mobile phones. Union Square and O’Reilly AlphaTech Ventureswon the honor of funding FourSquare’s $1.35 million Series A, announced in September, with Jack Dorsey, a co-founder of Twitter Inc. and the mobile payments startup Square, serving as an angel investor in Foursquare. How are you and your business addressing the hyperlocal craze? If you aren’t is your competition getting involved? It could be that in the very near future the first to find a hyperlocal hook into a market will be the winner.

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Hyperlocal Being Targeted by M&A and VC Crowd

Tomorrow is the big day: the invite-only Google Android event . While we’ve all pretty much assumed they’re going to tout Android and reveal the Google-sold Nexus One phone, there’s always the possibility that Google will surprise us all. Google’s Nexus phone was first “leaked” in December after they distributed them at a Google party (no gag order in effect). Naturally, the phone created a free social- and mainstream media frenzy in pretty much no time flat. But employees were the only ones with sneak previews—until recently. Saturday, Engadget posted a video tour of the Nexus UI and a preliminary review —and the Nexus is not the iPhone killer: [I]s this the be-all-end-all Android phone / iPhone eviscerator? In two words: not really. The thing that’s struck us most (so far) about the Nexus One thus far is the fact that it’s really not very different than the Droid in any substantial way. Yes, we’d say the design and feel of the phone is better (much better, in fact), and it’s definitely noticeably faster than Motorola’s offering, but it’s not so much faster that we felt like the doors were being blown off. It is very smooth, though we still noticed a little stuttery behavior (very slight, mind you) when moving between home pages. Still, opening applications and moving between them was super speedy, as was Google maps, and any area of the phone where you’ve got to get through long lists. Don’t get us wrong, the phone cooks — but it’s not some paradigmatic shift for Android. So while it’s slick and cool, the Nexus isn’t a huge technological change—and it’s not changing the game the way the iPhone did. It’s a viable smartphone option, and probably typical of the second generation of Android devices. And then there’s the possibility Google will surprise us all. At Search Engine Land, where Danny Sullivan will be liveblogging the event tomorrow, Greg Sterling points out that if Google really wants to surprise us, they could introduce an Android tablet computer —effectively upstaging Apple’s event scheduled for January 26, where they’re anticipated to unveil their own tablet. Boringly, Google will probably just formally premiere the Nexus. Maybe they’ll be ready to sell it immediately, even. What do you think? Will Google go for the obvious or the surprise factor?

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Revving up for the Nexus

Google is stirring up buzz to rival Apple’s yearly expectations with an invitation for reporters to an event January 5—yep, just days before the CES show. Apple has made a tradition of big (or not so big) announcements scheduled conveniently upstaging the popular Consumer Electronics Show. So Google will definitely be cutting into the speculation market between now and then—especially since they told reporters the announcement, hosted at the Mountain View facility—will have something to do with their mobile OS, Android. First launched on the G1 over a year ago, “this is just the beginning of what’s possible,” Google said in the email invitation. The announcement comes less than a month after Google sent its employees home with an unlocked Android phone called the Nexus One , sparking a viral media frenzy when the employees hit social media. With free buzz already in the air and more to come, it seems entirely possible that Google will officially unveil the Nexus at the event. Apple, on the other hand, appears to be keeping any major announcements under its hat for now, with a major product announcement scheduled for January 26, according to Reuters . The anticipated Apple tablet computer would definitely rival a Google phone for buzz, but it looks like they won’t be in direct competition for consumers’ presales attention. So far, not a whole lot is certain about the Nexus One. Search Engine Journal takes a look at the definites and rumors from technical specs to carriers. On the other hand, there’s been a lot of buzz (which seems mostly misguided) around the Chrome OS being used on netbooks. Recently Google premiered a netbook with a Google OS—Android. What do you think? Will Google formally unveil the Nexus One? Or do they have something else up their sleeve?

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Google to Host Android Announcement Event

You don’t have to look very far, especially in the online space, to find a disgruntled AT&T wireless customer. If you would like to increase your likelihood of finding a seething AT&T wireless customer just ask around in New York and San Francisco for iPhone users. This, in and of itself, is not news. As a result though, AT&T faces reputation issues that are extending beyond the initial complaints about service. As the company struggles to maintain some positive buzz it is running headlong into the ‘perception is reality’ of today’s world. When there are article headlines on CNNMoney.com like this one, “AT&T: The Most Hated Company in iPhone Land” , it’s hard to not cringe no matter how you feel about the company, its service or anything else. One thing that the article does point out is that AT&T may be a victim of its own iPhone success. Analysts say AT&T’s problems would have happened on any network that carried Apple’s (AAPL, Fortune 500) iPhone because of the overwhelming amount of data downloaded by iPhone users. Over the past three years, AT&T’s data traffic increased 5,000% because of the iPhone. “The challenges that AT&T has are being faced by a lot of operators around the world: Very rapidly growing usage coupled with dense populations,” said Daniel Hays, wireless expert and partner at consultancy PRTM. “Would it have been different on Verizon? Probably not.” Now, of course Verizon would dispute that position and they have been doing so with their “There’s a map for that!” campaign. Verizon’s ‘first to market’ ads had to be responded to, in a sense, by AT&T which put AT&T on the defensive. The results are some pretty weak ads using a B-list celebrity that don’t do much to fight off the perception that AT&T is just a poor service provider. I was enlightened to some degree by the CNN article despite the headline. It pointed out some of the cold hard realities of being the network for iPhone users. The biggest is that iPhone users have increased the data traffic on the network at the incredibly large percentage noted earlier. AT&T admits that service in two of the most important metros for the wired set, New York City and San Francisco, are below their standards so they at least admit that they have issues. Regardless of that admission though the following is the reality they face: It’s not just New York and San Francisco iPhone users who are grumbling. An annual Consumer Reports study recently rated AT&T (T, Fortune 500) the worst in customer satisfaction in 19 cities across the country. (Rival Verizon Wireless rated No. 1 in the study.) This stuff spreads like wildfire online and becomes bigger and bigger if not handled well. To this point it appears as if AT&T has not been doing such a good job of turning that perception around. A perception that may have some cold hard reality attached to it might come off better if addressed proactively rather than having the current reactive stance (My opinion of course and we would love to hear yours ) So how do you know that the ‘you know what’ has hit the fan with your company’s reputation online and offline? You become the butt of a Saturday Night Live joke. “It was reported this week that Google would soon launch its own cell phone as a challenge to the iPhone,” said “Saturday Night Live’s” Seth Meyers on Dec. 19. “Also a challenge to the iPhone? Making phone calls.” So, all of you online reputation management experts out there what do you think AT&T should do? Is there anything it can do? A little end of the year exercise in applying all that theory might do us all some good. Let’s hear it.

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AT&T’s Struggles With Reputation Continue

When the world looks at areas where the pure numbers are pretty staggering it’s the sheer size and potential of the Chinese market. Let’s face it there are a lot of Chinese folks. So it would only be natural that Google would like a piece of that pie. What is not normal though is the fact that Google is second fiddle by a considerable margin to Baidu, which is acting like the Chinese version of Google in its homeland. CNNMoney.com reports that Baidu is pretty much putting it to Google. As one should expect though it is probably not wise to count Google out on this one. At first glance one might readily declare “game over” in the China online search war. Beijing-based Baidu (BIDU) dominates: According to Jennifer Li, Baidu’s chief financial officer, Baidu’s market share for search in China was about 77% in the third quarter, up from 75.6% in the second quarter. Google (GOOG), she says, lost share in China, dropping to 17% in the third quarter, from about 19% in the second quarter. So what’s the cause of this disparity? Apparently it’s not Google’s handling of the Chinese language. In fact, they receive pretty good marks on this one. What is likely the biggest contributor that can be seen (meaning there might be, just maybe a little bit, of Chinese government stuff going on here but that is PURE speculation on my part) is something that even Google can’t overcome: time. Google came to the Chinese marketing in 2006 while Baidu has been at it since 2000. That’s a lot of time to get a head start. What might be interesting to watch is the battle that is developing as Baidu makes a play in the growing mobile market. Google has fared well there but Baidu is making some serious waves in that pool. And Baidu is trying to extend its search dominance on mobile phones, an area where Google has done well in China, thanks to a search deal with China Mobile, the nation’s largest carrier. In October Baidu announced a deal to provide mobile search to customers of China Unicom’s (CHU) 3G services, and it also is testing a mobile app that features Baidu’s some most popular online tools, including a message board service. This market will be interesting to watch for sure because the political side of opportunity is one that the world watches very closely. Remember all the Internet ‘issues’ around the Beijing Olympics of 2008? Missteps by anyone outside of the Chinese market are likely to happen and it will likely keep foreign competition at a serious disadvantage. Once again, this is just me thinking out loud based on what has happened in the past. Baidu is saying that Google is on their radar and not being overlooked. But no one, least of all Baidu executives, assumes Google is content with its position in China today. “We don’t underestimate their technology or their ability,” says Baidu CFO Li. As for Google’s plan of attack? Maybe it looks a lot like the ne that it has for Apple elsewhere. Google’s ambitions in China go well beyond traditional online advertising and search. The company is widely believed to be looking for multiple ways to introduce its Android mobile operating platform in China, and recent reports suggest it may look to open an Android application marketplace in China. Google most certainly has its work cut out for it. How it fares in China may very well tell a lot about what the company is made of since it is one of the few places where it will need to fight from behind rather than defend from the top.

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Google Still A Distant Second To Baidu in China

It seems that it’s not just search that we see such disparity between Yahoo and Google–there’s a huge chasm between them in the mobile space too! Google, emboldened by the early success of Droid, is moving forward with plans to build its own phone. While its Android platform is powering new cell phones–such as the Droid–Google doesn’t design the actual hardware. That’s going to change early next year. TechCrunch doesn’t have any more details that what we reported a month back , but there’s plenty of speculation and rumor to share: We have some fairly good information that suggests Google is working with a Korean phone manufacturer on the Google phone – LG or Samsung. Samsung has multiple parts in the iPhone and could be pressured by Apple not to work with Google, which says LG is the more likely partner for Google…We’ve also heard from a good source that Google is planning a big advertising push around the device early next year – like January. Man, there are going to be a lot of deflated Droid owners come January, if this all comes true. Which makes me wonder if Android is so new, that users will hold back from buying a phone, until they see what new hardware is on the horizon–effectively creating a catch 22 situation. Meanwhile, back at the Yahoo batcave, Yahoo Go is being shuttered : Dear Yahoo! Go user, Yahoo! Go will be discontinued on January 12, 2010, at 12:00 a.m. PST, so that we may focus on simplifying and enhancing your future mobile Web experiences. After this date, you will no longer be able to use Yahoo! Go 2.0 or 3.0 from your mobile phone. We encourage you to visit the new mobile homepage from your mobile browser to access an even richer, more personalized Yahoo! experience. We appreciate your support and thank you for using Yahoo! Mobile services. For more information and customer support, please visit the help center from your PC. The Yahoo! Mobile team I wonder how much of a role the iPhone played in its failure. With thousands of iPhone apps available, mobile users simply don’t want a "one size fits all" approach to mobile applications. The recently launched Yahoo Mobile for Web will apparently live on.

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Google Phone is a “Go” for Launch; Yahoo Go Isn’t

Free wifi seems to be the new black as of late when it comes to Internet companies promoting their offerings. As you may or may not know, I am a disgruntled Blackberry Storm user who went with an iTouch so I could at least be in the same room as the cool kids but if there’s no Wifi there’s no go. Well, depending on where I may roam and when I am out and about I may have more connectivity then I am accustomed to thanks to a rush of folks thinking it would be cool if there were “Wifi for all” during the holiday season. Hmmmm, I wonder if they have ulterior motives other than just being nice…… Here’s a list of who’s doing what and where. Google – CNN Money reports that Google is providing free Wifi to travelers in 47 airports across the country . Pretty neat. All of the international airports in Florida will reap the benefits through the rest of the year. Not to be outdone Google is making sure that people in some less trafficked airports like Billings, MT can try out any new Google goodies while waiting for their flights. This offer is in addition the already announced free Wifi on Virgin America flights as well. Yahoo – Not to be outdone, Yahoo has announced it will provide free Wifi to Times Square in New York City for an entire year . Nice! A rep says it’s “the latest literal expression of Yahoo’s promise to be at the center of people’s online lives”—which is also a theme of the company’s $100 million ad campaign Don’t you just get a boat load of warm fuzzies when you hear that from Yahoo! (Hi, Carol!) eBay – For those flying Delta for the Thanksgiving holiday eBay will be providing free Wifi through Gogo. Nice touch. Don’t forget to do your holiday shopping while at 30,000 feet. Welcome to the new version of the “Mile High Club” which is G-rated and fun for the whole family. Even brands like Lexus are utilizing the free Wifi approach to get their word out. While more product related around the intro of a new vehicle, the car maker offered free Wifi for a week on American Airlines flights. Google is making sure that it does more than anyone else apparently as they tie a charitable effort to their promotion as well. The company is also running a charity campaign to raise money for three nonprofit groups: Engineers without Borders, One Economy Corporation and Climate Savers Computing Initiative. When Google WiFi users first log on, the landing page will offer them the option of donating to the organizations. Google will match donations of up to $250,000 per airport. Now, I don’t know the economics of this kind of effort but this kind of sponsored offering makes the most sense to me as a great way to spend marketing dollars and add utility all at once. If I could ditch my Storm and use the iTouch just about anywhere then maybe my hybrid Apple and Droid dream could come true. I would be endeared to anyone who helped make that happen.

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‘Tis the Season for Free Wifi